Onboarding
Overview
Design support across the product lifecycle — from early research to scalable design systems. Work with us for a specific need or partner with us end-to-end.
We offer focused UX and product design services that teams can engage independently or combine as their product evolves. Start with the problem you need solved today, and scale design capability as your product grows.
Contents
Intro
Consultation
Goal
Understand whether the engagement is a good fit and clarify the problem space.
This is not a sales call — it’s a working session.
We discuss
- Product overview
- Business goals
- User Segments, Users, Markets
- Current challenges and constraints
- Timeline expectations
- Possible engagement models & Budget range (optional)
- Existing assets (brand, product, research, analytics, content)
This working session helps:
- Clarify the problem space
- Evaluate product maturity
- Identify risks and opportunities
- Recommend the right design engagement
Outcome
- Discovery notes
- Initial problem definition
- Scope direction
- Service recommendation
- Proposal decision: Direction + scope clarity
Proposal
Scope Definition
Goal
Align on what will be done and how. We define deliverables, timeline, milestones, and pricing.
Activities
- Define deliverables
- Define milestones
- Define engagement model
- Define timeline
- Payment schedule
- Estimate effort
- Select one or multiple paths ( UX Research, UI Design, Product Design, or Design Systems)
Outcome
- Proposal
- Statement of Work
Project Kickoff
Goal
We align on communication, feedback cycles, tools, and success criteria.
Activities
- Kickoff meeting
- Confirm communication channels
- Define feedback process
- Share project tracker
- Tool access
Outcome
- Project plan / roadmap
- Access to tools (Figma, Notion, Slack, etc.)
Execution,
Feedback & Iteration Loop
Available Service Paths
- UX Research & Strategy → reduces product based risk
- UX Flows & Wireframes → improves intuitiveness & engagement
- UI Design → improves usability and perception
- Product design → builds product experience
- Design System → enables scale
We adapt frameworks, tools, and methods to each project
— there’s no one-size-fits-all approach. Our work is often guided by the SEER framework, combining UCD thinking with JTBD insights to guide decisions.
Service Path Based
Depending on the engagement, projects follow one or more of these paths. Choose a focused engagement or combine services as your product evolves.
Outcome
- Design deliverables
- Method to the madness
- Sustainability
Handoff to Development
Goal
We prepare designs for implementation and support the development team.
Activities
- Developer onboarding
- Developer walkthrough
- Design QA (optional)
- Iteration support
- Figma handoff
Outcome
- Dev-ready design files
- Specs
- Assets
Post-Delivery Support
Goal
Ensure successful implementation.
Activities
- Design QA
- Implementation review
- "Quick fixes"
- Future roadmap discussion
Outcome
- Happiness